Return and Refund Policy

Last Updated: May 17, 2026

Thank you for shopping with Flovory.shop. We strive to ensure customer satisfaction with every purchase. Please read our Return and Refund Policy carefully before making a purchase.

1. Returns

We accept returns only for products that are:

• Damaged during delivery

• Defective or incorrect items received

To be eligible for a return:

• The request must be made within 7 days of delivery

• The product must be unused and in its original packaging

• Proof of purchase and product images/videos may be required

2. Non-Returnable Items

The following items are not eligible for return or exchange:

• Used or damaged products caused by customer handling

• Products without original packaging

• Items purchased during special sales or clearance offers

• Personal care or hygiene-related items (if applicable)

3. Refunds

Once your return request is approved and the product is inspected, refunds will be processed to the original payment method.

• Refund processing time may take 5–10 business days

• Shipping charges are non-refundable unless the error was from our side

4. Replacement Policy

In cases where a replacement is available, we may offer a replacement instead of a refund.

5. Cancellation Policy

Orders can only be canceled before they are shipped. Once dispatched, orders cannot be canceled.

6. Return Process

To request a return or refund, please contact us with your:

• Order number

• Reason for return

• Product images/videos (if applicable)

7. Contact Information

Trade Name: Flovory.shop
Managed By: Kavad Rahulbhai Panchabhai
GST Number: 24OCNPK9843Q2Z9

Address:
412, Creation Plaza,
Punagam, Bombay Market Road,
Surat, Gujarat – 395010, India

Phone: +91 9327819311
Email: Flovory025@hotmail.com

We reserve the right to update or modify this policy at any time without prior notice.